Privacy Policy
This policy explains what personal information Mentorleaf collects, why we collect it, how we look after it and the choices you have. It covers this website (mentorleaf.com) and the Mentorleaf platform (app.mentorleaf.com).
Who we are
Mentorleaf is a trading name of Inovidia Limited, a company registered in England and Wales with company number 12348683 and its registered office at 20-22 Wenlock Road, London, England, N1 7GU. Inovidia Limited is the data controller for the personal information described in this policy.
For any question about this policy or your information, email join@mentorleaf.com.
Information we collect
Parents, guardians and adult learners. Your name, email address and password (stored in encrypted form), or basic profile details from Google if you choose to sign in with Google. We also hold your bookings, payment history, messages sent through the platform and any feedback you give.
Learners under 18. We only collect a child's information from their parent or guardian, and only what tutors need in order to teach well, such as the learner's first name, school year and learning goals. Children cannot create their own accounts.
Tutors. Your name, contact details, profile information, subjects, qualifications and experience, your availability, the lessons you deliver and payout details. To keep learners safe, we also collect identity information and the results of background checks, such as DBS, PVG or AccessNI checks.
Payments. Payments are processed by Stripe. We do not see or store your full card details. Stripe shares limited information with us, such as the payment amount, date and status.
Technical information. Your IP address, browser and device type, and records of how the platform is used, which we need to keep the service secure and working properly.
How we use your information and our lawful bases
- To provide the service (contract): creating and running accounts, matching learners with tutors, managing bookings, taking payments and paying tutors.
- To meet legal obligations (legal obligation): keeping financial records, responding to lawful requests and meeting our safeguarding duties.
- To keep the platform safe and working (legitimate interests): preventing fraud and misuse, investigating concerns, securing our systems and improving the service.
- To send you news or offers (consent): only where you have opted in. You can opt out at any time.
Background check information about tutors can include criminal offence data. We process it only to protect children and others at risk, under the safeguarding conditions in the Data Protection Act 2018, and we restrict who can see it.
Who we share it with
We never sell your personal information. We share it only where we need to:
- with the tutor or parent you are working with, limited to what is needed for lessons;
- with Stripe, to process payments and tutor payouts;
- with Google, if you choose to sign in with Google;
- with the providers who host and run our platform and lesson tools, under contracts that require them to protect your information;
- with the Disclosure and Barring Service, Disclosure Scotland or AccessNI when checking a tutor's background;
- with the police, local authorities or other agencies where the law requires it or where we need to protect a child or anyone else from harm.
International transfers
Some of our providers store or process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep account information while your account is open and for a reasonable period after it closes, in case of questions or disputes. We keep financial records for six years to meet UK tax law. Safeguarding records may be kept for longer where that is needed to protect children. When we no longer need information, we delete it or make it anonymous.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict or object to how we use it, to receive it in a portable format and to withdraw consent where we rely on it. Parents and guardians can exercise these rights on behalf of their child. Some rights have limits, for example where we must keep information for safeguarding or legal reasons. To make a request, email join@mentorleaf.com. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Keeping your information secure
We use encryption, access controls and secure providers to protect your information, and we limit access to the people who need it to do their job.
Cookies
Our Cookie Policy explains the cookies we use.
Changes to this policy
We will update this policy when our practices change and show the date of the latest version at the top. If a change significantly affects you, we will tell you by email or in the platform.