Terms and Conditions
These terms apply when you use the Mentorleaf website (mentorleaf.com) and platform (app.mentorleaf.com). By creating an account, you agree to them. Please read them carefully, especially the sections on bookings, cancellations and our liability.
1. About us
Mentorleaf is a trading name of Inovidia Limited, a company registered in England and Wales with company number 12348683 and its registered office at 20-22 Wenlock Road, London, England, N1 7GU. You can contact us at join@mentorleaf.com.
Mentorleaf is an online platform that connects learners and their families with independent tutors for Maths and English lessons. Tutors are not our employees. We provide the platform, handle bookings and take payment for lessons on the tutor's behalf.
2. Who can use Mentorleaf
- You must be 18 or over to create an account.
- Learners under 18 can only use Mentorleaf through an account managed by their parent or legal guardian. The parent or guardian is responsible for that account and for the bookings made through it.
- Adults learning English can create and manage their own account.
- Tutors must be approved by us before they can be booked. See section 7.
3. Your account
You must give accurate information when you sign up and keep it up to date. Keep your login details private and tell us straight away if you think someone else has used your account. You are responsible for activity on your account.
4. Bookings and payments
- The price of each lesson is shown before you confirm a booking. Prices include any VAT that applies.
- Payment is taken when you book. Payments are processed securely by Stripe.
- A booking is confirmed when you receive confirmation in the platform or by email.
- Lessons take place online. You are responsible for a suitable device and internet connection.
5. Cancelling or changing a lesson
- You cancel 24 hours or more before the lesson: you receive a full refund.
- You cancel less than 24 hours before the lesson, or the learner does not attend: the lesson is charged in full, because the tutor has reserved that time.
- The tutor cancels or does not attend: you receive a full refund or, if you prefer, a rebooked lesson.
- A lesson cannot go ahead because of a technical fault on our side: you receive a full refund or a rebooked lesson.
Refunds are made to your original payment method, normally within 14 days.
6. Your legal right to cancel
If you are a consumer, you have a legal right to cancel a booking within 14 days of making it without giving a reason. If you ask for a lesson to take place within those 14 days, you agree that the lesson can go ahead, and you will pay for any lessons delivered before you cancel. Lessons that have been fully delivered cannot be cancelled. To cancel, use the platform or email join@mentorleaf.com. Nothing in these terms affects your statutory rights.
7. Terms for tutors
- You use Mentorleaf as an independent, self-employed tutor. You are responsible for your own tax and National Insurance.
- Before you can be booked, you must complete our verification and safeguarding-focused onboarding. Tutors who teach learners under 18 must hold the background check that applies where they live, as set out on our Trust and Safeguarding page, and must tell us immediately if anything affects it.
- The information on your profile, including qualifications and experience, must be accurate.
- You must follow our safeguarding expectations and code of conduct at all times.
- You must keep all communication and payments with learners and families on the platform. You must not arrange lessons or take payment outside Mentorleaf with families you met through it.
- Any platform fee is shown in your tutor account. Payouts are made through Stripe in line with the payout schedule shown in your account.
- We may decline an application, or suspend or remove a tutor, where we believe it is necessary to protect learners or the platform.
8. Acceptable use
You must not use Mentorleaf to harass, abuse or harm anyone, to share unlawful or inappropriate content, to impersonate anyone, to interfere with the platform's security or to collect other users' information. We may suspend or close accounts that break these rules.
9. Safeguarding
Keeping learners safe comes before any other consideration. We may suspend an account immediately while we look into a concern, and we will share information with the police, local authorities or other agencies where the law requires it or where a child may be at risk. Read more on our Trust and Safeguarding page.
10. Content and intellectual property
The Mentorleaf name, website and platform belong to us. Tutors keep ownership of the teaching materials they create, and give learners permission to use materials shared in lessons for their own learning.
11. Our liability
We provide the platform with reasonable care and skill. Tutors are responsible for the content and quality of their lessons. We are not responsible for losses that were not foreseeable, for business losses, or for problems caused by things outside our reasonable control.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
12. Ending your account
You can close your account at any time by contacting us. Upcoming lessons are handled under sections 5 and 6. We may suspend or close an account if these terms are broken or if we need to protect learners or the platform.
13. Complaints
If something goes wrong, email join@mentorleaf.com and we will try to resolve it quickly and fairly.
14. Changes to these terms
We may update these terms from time to time. We will tell you about significant changes before they take effect. Bookings you have already made are covered by the terms in place when you made them.
15. Governing law
These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of the part of the UK where you live, and you keep the protection of any mandatory consumer laws that apply there.